Wrightway Childcare
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Treat others with kindness and respect

Share with each other

We like ‘Hello’s and Goodbyes’ and ‘Please and Thank you’

Help tidy up toys at the end of each day

All food and drink to be consumed at the table together

Smile at least once a day

Be good and you will be rewarded


Wrightway Childcare

Health and Safety procedure

By following our health and safety policy we will provide a safe and healthy environment for the children.

  • We will carry out a risk assessment at least once a year or more frequently where the need arises.
  • All equipment will be checked daily to ensure it is safe and appropriate for the children’s use.
  • All doors/windows on the premises will be locked at all times.
  • We will safety gates in place.
  • All plug sockets will have safety covers.
  • All gates in garden will be closed at all times and fencing will b checked regularly to ensure no damage has accured.

Complaints Procedure

We aim to provide a high standard of service throughout our practice but recognise that there are times when things may go wrong. We value the opportunity to put things right and can use this information to improve our business practices.

  • If you find any aspects of our practice inappropriate please speak to us immediately.
  • We treat any complaints seriously and deal with them efficiently.
  • We provide a Compliments and Complaints book that you are free to write in as and when you feel necessary. Any Complaints and Compliments are logged and kept for 3 years.
  • Any written complaints will have a response within 28 days.
  • If you wish to seek further guidance and information please contact Ofsted: 0300 1231231

Evacuation Procedure

All risks and dangers will be eliminated to the best of our ability. However In the event of a fire, flood or gas leak etc we will act as follows:

  • All children will be led to our assembly point in a calm and orderly manner where they will then be accounted for.
  • The assembly point is at the rear of the garden.
  • There are two EXIT points within our setting (both will be sign posted) these will be located at the front and rear of the building.
  • Once all the children have been evacuated and moved away from danger they will be reassured and grouped together. Mobile phones will be carried at all times in case of emergencies.
  • We will sound the smoke alarm fortnightly for the children’s awareness and make sure the children understand the reasons why this is being done. When a fire drill has taken place this will be recorded in our portfolio under the evacuation procedure.


Emergency Procedure

By following our Policies and Procedures we are eliminating the risk of accidents and injuries. However in the event of an emergency we will act as follows:

  • Immediately contact parents/guardian (depending on the accident/injury emergency services will also be contacted upon instruction from the parents)
  • There will ALWAYS be two carers within the childcare setting therefore care and comfort of both injured and non-injured parties will remain our priority.
  • A mobile telephone will always be accessible if parents or emergency services needed to be contacted. If parents/guardian wish to contact us at any point throughout the day we will be available.
  • Should a third person be required within our setting we will contact: Pauline Wright: 62 Orpin Road, South Merstham, Surrey, RH1 3EY. She is a civil servant living at the registered childcare setting address, If she is ever needed in the case of an emergency she will take sole charge for your child until required.
  • Any accidents/incidents or injuries that occur whilst in our care will be logged in our accident report file. Any injuries or marks that are visible to us but were not obtained within our setting will also be logged.
  • We obtained our First Aid Certificates on the 9th October 2010. These are displayed in our setting visible to all parents.
  • Our First Aid Kit is located on shelf in the main play room out of reach of small children but within reaching distance of older children who if ever needed, could access easily.

Illness and Infection Policy

If a child falls unwell whilst in our care or we become unwell we will act as follows:

  • Isolate the child from the others as best as possible. We will comfort the unwell child until the parents/guardian have been contacted and can collect the child.
  • We follow ALL health and hygiene procedures to help limit the spread of infection.
  • As soon as a child becomes unwell the parents/guardian will be contacted using a mobile telephone that is accessible at all times.
  • To further limit the spread of infection we ask that all children be excluded from our practice for at least 48 hours after their last bout of sickness.
  • We will only administer medications that have been prescribed by a GP and if the parents/guardian have completed and signed the relevant forms.
  • All illnesses and medication given will be logged in our medical file. A strict record will be kept.
  • If a child arrives at our practice feeling unwell, dependant upon the illness we will either monitor them throughout the day or immediately send them home to prevent the spread of infection throughout our practice.
  • If ourselves or a member of our family becomes unwell, we will contact the parents/guardian informing them of the type of sickness and give them the option to leave or collect their child. If the sickness is severe we will immediately ask parents/guardian to come and collect their child.

Inclusion Policy

We will treat all children as individuals and respect that each child is different and therefore cater for their individual needs. Every child in our care will be treated fairly. We agree to conform with the Disability Discrimination Act 2001. We will work closely with the parent to make sure that their children’s needs are met.

  • We will involve parents/guardian as much as possible and ask that you disclose any information that is relevant to your child’s daily routine.
  • Children of different religions beliefs, cultures will be free to express their backgrounds through activities such as show and tell about foreign holidays they have been on, cultural events or something that is important to them and relates to their personal culture or religion. We will have time to learn about the nationalities and other areas of different countries i.e. flags, food, music and clothing. Any disabilities will be given the necessary attention and reasonable adjustments will be made to incorporate each child in every activity.
  • To help children understand and value other children’s beliefs and cultures we will use continual communication and ensure that each child knows why other children may be different to them and explain in a way that they will understand. We will also do this through toys and play.
  • Each child requires individual care. Children will be cared for appropriately for their needs but will all be treated fairly.
  • Inappropriate actions/language towards other children in a discriminatory way will be dealt with in a calm and appropriate manner. We will ask the child what was said and a reason why they said what they did. The parents/guardian will be informed of this and hopefully we can work with the parents/guardian to work out why this happened and make adjustments to ensure it does not happen again.

Behavioural Management Policy

  • We provide a safe, happy and positive environment and encourage good behaviour on a daily basis.
  • We expect good general behaviour from all children by constantly communicating with them and offering rewards.
  • Good behaviour will be rewarded with praise and a gold sticker system.
  • Any inappropriate behaviour will be addressed accordingly. We will use distraction/diversion techniques, positive negotiations and solving problems together. If these fail to have a positive effect we will allow the child time out so they can reflect on their actions and behaviour.
  • We would like to work with the parents through discussions the outlining the general behaviour we expect on a daily basis.
  • We would appreciate being informed of any current or future circumstances which may affect your child’s behaviour. This will allow us to work together to reduce the effects on their behaviour.

Safeguarding Children

Our prime responsibility is the welfare and well-being of all children in our care. As such we believe we have a duty to the children, parents and staff to act quickly and responsibly in any instance that may come to our attention. All staff will work as part of a multi-agency team where needed in the best interests of the child. Children will be supported by offering reassurance, comfort and sensitive interactions. Activities will be devised according to individual circumstances to enable children to develop confidence within their peer group.

  • Ensure that children are never placed at risk while in the charge of nursery staff.
  • Ensure that confidentiality is maintained at all times.
  • Ensure that all staff are alert to the signs of abuse, understand what is meant by child protection and are aware of the different ways in which children can be harmed including by other children i.e. bullying, discriminatory behaviour.
  • Ensure that all staff are familiar and updated regularly with child protection issues and procedures.
  • Ensure parents are fully aware of child protection policies and procedures when they register with the nursery and kept informed of all updates when they occur through our website or any other method deemed appropriate at the time.

Pet Policy

We have 5 cats who are used to being around young children.

  • Our cats will be fed in our utility area and we will ensure that this does not interfere with the children’s meal times as they will be fed once all the children have left our setting.
  • All of our cats have up to date vaccinations and are flead and wormed regularly.
  • Our cats are part of the family and are friendly enough to be around children so we will not be shutting them out whilst in work hours.

No Smoking, Drinking and Drugs Policy

  • Smoking, drinking and drugs are prohibited at all times whilst on the premises. Anyone who wishes to smoke or drink will be made to leave the premises to do so.
  • All alcohol is stored out of reach of children at all times even out of work hours to ensure that the safety and well being of the children is maintained.
  • At no time will anybody within our setting who is caring for children be under the influence of drugs or alcohol.


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